Shipping Policy

Effective Date: 03/10/2024

At Visio Layers Solutions, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines how we handle shipping, delivery timelines, and related inquiries.

1. Shipping Coverage

We currently ship our products across India. International shipping is not available at this time.

2. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and the size of the order.
  • Any applicable taxes or additional fees will also be shown during checkout.
  • Free shipping may be offered on select items or during promotions, which will be clearly communicated on the product page or at checkout.

3. Order Processing Time

  • Orders are typically processed within 1-2 business days after receiving your order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is processed, you will receive a confirmation email with tracking information.

4. Shipping Timeframes

We aim to deliver your products within the following timeframes:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days (if available)

Note: Delivery times may vary based on your location and external factors such as courier delays or unforeseen circumstances.

5. Shipping Address

Please ensure that all shipping information is accurate and complete. Visio Layers Solutions is not responsible for delays or lost orders due to incorrect or incomplete shipping addresses.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s status and estimated delivery date.

7. Delivery Delays

While we strive to meet our delivery estimates, delays may occur due to unforeseen circumstances such as:

  • Weather conditions
  • Courier issues
  • Public holidays

In such cases, we will keep you informed of any delays and provide updates as necessary.

8. Undeliverable Packages

If a package is returned to us due to:

  • Incorrect shipping information
  • Failure to receive the package
  • Any other reasons beyond our control

You may be responsible for any additional shipping costs required to resend the package.

9. Damaged or Lost Items

If your product:

  • Arrives damaged
  • Is lost in transit

Please contact our customer service within 48 hours of receiving the damaged package or being notified of the lost package. For damaged items, please provide clear images of the product and packaging to help us assess the situation and proceed with a replacement or refund.

10. Shipping Restrictions

Certain products may be subject to additional shipping restrictions based on:

  • Size
  • Weight
  • Location of delivery

These restrictions will be clearly stated on the product page, if applicable.

11. Contact Us

For any questions regarding your order’s shipping status or assistance with a delivery, please contact our customer service:

This version of your Shipping Policy is organized for clarity and ease of understanding, ensuring all important details are covered.