Privacy Policy

Effective Date: 03/10/2024

Visio Layers Solutions (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your information when you use our website (www.visiolayers.com) and services.

1. Information We Collect

We collect several types of information to provide and improve our services, including:

a. Personal Information

When you create an account or place an order on our website, we may collect:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (via Razorpay)

b. Non-Personal Information

We may also collect non-personal data such as:

  • IP address
  • Browser type
  • Pages viewed on the website
  • Time spent on the website

c. Cookies

Our website uses cookies to enhance your user experience, track usage patterns, and remember your preferences. You can choose to disable cookies in your browser settings, but this may affect certain functionalities of the website.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process orders: We use your personal details to process and fulfill your purchases.
  • To communicate with you: We may use your contact details to send updates on your order, respond to your inquiries, or inform you about new products, promotions, and special offers.
  • To improve our services: We analyze non-personal data to improve the functionality, user experience, and security of our website.
  • To comply with legal obligations: We may use your information for legal compliance, such as maintaining tax records.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: We use third-party services (such as Razorpay for payment processing) to assist in running our business. These providers have access to necessary information to perform their functions, but they are obligated to protect your data.
  • Legal Compliance: We may disclose your information when required by law, such as in response to a court order or other legal process.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service is 100% secure, and we cannot guarantee the absolute security of your data.

5. Retention of Information

We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy, including complying with legal, tax, and accounting obligations.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request that we correct any inaccuracies in your information.
  • Deletion: You can request that we delete your data, except where we are required to retain it for legal purposes.
  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails or contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that we have unintentionally collected such information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: