Refunds and Cancellations Policy

Effective Date: 03/10/2024

At Visio Layers Solutions, we strive to provide the best quality products and services. However, we understand that there may be times when you need to return a product or cancel an order. This Refunds and Cancellations Policy outlines the process and terms for such requests.

1. Cancellations

a. Order Cancellation Before Shipment

  • You may cancel your order before it is shipped. If you wish to cancel an order, please contact us immediately at visiolayers@gmail.com or +91 8401664460.
  • If the order is successfully canceled before shipment, you will receive a full refund. The refund will be processed within 5-7 working days and credited back to your original method of payment.

b. Order Cancellation After Shipment

  • Once the product has been shipped, the order cannot be canceled. However, you may initiate a return once the product is delivered, as per our return policy.

2. Returns and Refunds

a. Return Eligibility

  • Products must be returned in their original condition, including packaging, tags, and any accessories, within 3 days from the date of delivery.
  • Items that are damaged, altered, or used beyond reasonable wear will not be eligible for a return or refund.
  • Certain items (e.g., perishable goods, personalized items, final sale items) may not be eligible for return. Please check the product page for specific details.

b. Return Process

  • To initiate a return, please contact our customer service team at visiolayers@gmail.com or +91 8401664460 with your order details and reason for the return.
  • Once your return request is approved, we will provide you with instructions on how to send the product back to us.
  • The cost of return shipping will be your responsibility unless the return is due to a product defect or error on our part.

c. Refund Process

  • After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
  • If your refund is approved, it will be processed within 5-7 working days. The refund will be credited back to your original payment method (e.g., credit card, bank account).
  • Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.

3. Refund Timeframes

  • Refunds for approved cancellations and returns will be processed within 5-7 working days from the time of approval.
  • It may take up to 5-7 additional business days for the refund to be credited to your account, depending on your bank or payment provider.

4. Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

5. Non-Refundable Items

The following items are non-refundable and non-returnable:

  • Products that are personalized or custom-made.
  • Perishable goods.
  • Final sale or clearance items.

6. Contact Us

For any questions regarding cancellations, returns, or refunds, feel free to reach out to us at: